Refund policy

At Superstorego, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We proudly offer a 30-day return period from the date your order is delivered.

To qualify for a return:

• Items must be unused and in their original condition.
• Products should be returned in their original packaging whenever possible.
• Proof of purchase is required.

Free Returns

We provide free returns worldwide for eligible products.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds are processed back to the original payment method within 5–10 business days, depending on your financial institution.

Non-Returnable Items

Returns may not be accepted for:

• Personalized or custom-made products
• Gift cards
• Items damaged through misuse
• Products returned beyond the return period

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and photos of the issue so we can resolve it promptly.

Return Assistance

For return authorization or assistance, please contact:

Email: support@Superstorego.store